Terms and Conditions

Provider: D.O.D.O. OFFICE OUTLET S.R.L., CUI 48578743, ONRC J23/4990/2023, registered office Sat Dudu, Comuna Chiajna, Str. Rezervelor nr. 54, bl. 7, ap. 23, județul Ilfov; administrator Olaru Ciprian Valentin; domain vocalyy.ro.

1. Provider and definitions

1.1 The Service is provided by D.O.D.O. OFFICE OUTLET S.R.L., a Romanian limited-liability company with the identification details above ("Vocalyy", "we").

1.2 "Service" means the SaaS platform "Vocalyy" of AI voice agents, at vocalyy.ro and app.vocalyy.ro, plus its API.

• "Customer" ("you") means the business that subscribes.
• "Order Form" means any enterprise order that incorporates these Terms, the DPA and, where applicable, the SLA.
• "Caller Data" is defined in the DPA.
• "Customer Configuration" means everything the Customer sets up or trains on its AI agent: the prompts and scripts, the questions the agent asks, the statements it makes, the knowledge base and documents used to train it, and the integrations it connects; it is distinct from the training of third-party AI models, which Vocalyy prohibits on Caller Data (DPA §6.5).

1.3 The provider is a micro-enterprise; all prices are stated excluding VAT (fără TVA).

2. The Service

2.1 Vocalyy answers, records, transcribes and structures inbound calls, and delivers booking/order data to the dashboard and API. Recording is a permanent feature of the Service (see §14).

2.2 The Service is provided on a commercially reasonable-efforts basis. For the self-service plans it is provided "as is", with no guaranteed availability and no service-level agreement (SLA). An availability commitment exists only where an Order Form expressly incorporates the SLA (§11).

2.3 Telephone numbers. Where Vocalyy provides a telephone number for the Service, that number is provisioned from a third-party electronic-communications provider in Vocalyy's name and made available for the Customer's use. The Customer is responsible for the lawful use of the line and of all calls answered or placed through it, including the recording-notice, caller-notice and outbound-marketing rules (Legea 506/2004; GDPR).

3. Eligibility: business use only

3.1 The Service is for professional (business-to-business) use only. To subscribe, the Customer must hold a valid Romanian CUI (or an equivalent foreign business registration) and provide it at sign-up; the sign-up flow does not allow a consumer to complete a purchase.

3.2 By subscribing, the Customer confirms it acts for purposes related to its trade, business or profession and is not a consumer within OUG nr. 34/2014.

4. Plans and units of the subscription

4.1 The Service is sold as plans. Each plan includes a monthly quota of voice minutes and a number of AI agents, each with its own phone number. The number of simultaneous calls belongs to the account, for all its agents together: 10 on Starter and Growth, 20 on Pro and Business. The exact quotas per plan are on the pricing page and in the Order Form.

4.2 The self-service plans are Starter, Growth, Pro and Business; Enterprise is custom (§10).

5. Prices

5.1 Prices are in lei, excluding VAT (fără TVA). The pricing page is authoritative.

5.2 Annual billing (base rate), per month, billed yearly:

5.3 Monthly billing costs 20% more than the annual base rate for the same plan (Starter 599.99, Growth 1,139.99, Pro 2,219.99, Business 3,359.99 lei/mo, fără TVA). The annual base rate is billed for the full year in advance; the monthly rate is billed each month in advance.

5.4 Add-ons (billed with the subscription): additional AI agent 229.99 lei/mo; web-link (web widget) per agent 89.99 lei on Starter/Growth and 59.99 lei on Pro and above. Other add-ons are charged at the pricing page or Order Form rates.

5.5 Overage. Voice usage above the included monthly minutes is billed at the end of the billing cycle at (the plan's monthly fee ÷ its included minutes) + 20%.

6. Setup / configuration fee

6.1 Before go-live, Vocalyy carries out a bespoke configuration process. The setup/configuration fee is 150 lei per hour (fără TVA), billed separately from the subscription.

6.2 The setup fee is mandatory before go-live and is non-refundable once configuration work has begun, including where the Customer later exercises the 7-day subscription money-back option (§9), which applies to the subscription fee only.

7. Billing, renewal and price changes

7.1 The subscription is billed in advance: annually for annual billing, monthly for monthly billing.

7.2 Self-service plans renew automatically for a further term of the same length unless cancelled before the current term ends.

7.3 Cancellation takes effect at the end of the current paid term; no pro-rata refund is due for a cancelled term save the §9 money-back window and any SLA credit.

7.4 Vocalyy gives at least 30 days' written notice before any fee change or any move to a different plan. The Customer may cancel before the change takes effect; continued use after the effective date is acceptance of the new plan.

8. Overdue payment and suspension

8.1 If a subscription is unpaid, the account may be suspended. If it remains unpaid 30 days past due, the account is treated as ended and the deletion flow in §12 (and the DPA) runs.

9. 7-day money-back (subscription)

9.1 Within the first 7 calendar days of paying a subscription, the Customer may request a full refund of the subscription fee. This does not cover the setup fee (§6), overage (§5.5) or add-ons already consumed.

10. Enterprise: committed term

10.1 Enterprise plans are sold on a committed minimum term of 12 months as set out in the Order Form, renewing automatically for a further 12-month term unless either party gives written notice at least 30 days before the end of the current term.

10.2 Early termination during a committed term is governed by the Order Form. Enterprise Order Forms may incorporate the SLA (§11) and require a hand-signed or qualified e-signature counterpart.

11. Service levels

11.1 The self-service plans carry no SLA. An availability commitment, support targets and service credits apply only where an Order Form expressly incorporates the SLA. The DPA governs data protection.

12. Data, retention and deletion

12.1 Data protection is governed by the DPA and the Privacy Policy. This §12 mirrors the DPA; the DPA prevails on any data-protection conflict.

12.2 In-term retention. Call audio 30 days; transcripts, caller numbers, call metadata and captured booking/order details 90 days, after which the personal parts are deleted.

12.3 Deletion on account end. When the account ends (cancellation, or unpaid 30 days past due per §8), a 30-day grace period runs, during which the Customer may export its data or reactivate. Vocalyy emails the account owner 7 days before deletion with an export link. At the end of the grace period, all Caller Data, contacts and saved bookings/orders are permanently deleted, except the billing skeleton in §12.4.

12.4 Billing skeleton. The date, duration and cost of each call are retained for 5 years to meet the Romanian accounting obligation (Legea 82/1991). This skeleton holds no caller personal data.

13. Consumer protection / withdrawal

13.1 Because the Service is offered to businesses only and a valid CUI is required to subscribe (§3), the Customer is not a consumer within OUG nr. 34/2014 and the 14-day distance-contract withdrawal right does not apply.

14. Call recording and outbound calls

14.1 Call recording is a permanent, always-on feature of the Service and cannot be switched off. An in-call recording announcement and the AI disclosure are played at the opening of every call (Legea 506/2004; GDPR Art. 13/14; AI Act Art. 50). The Customer is the controller of caller notice/consent (see the DPA).

14.2 The Customer must not place outbound commercial AI calls to Romanian consumers without prior opt-in (Legea 506/2004 art. 12), with AI disclosure at call opening (AI Act Art. 50) and a human opt-out.

15. Acceptable use, IP, confidentiality, liability

15.1 The Customer must use the Service lawfully and per the documentation; no reverse engineering, no unlawful content, no infringing use. The Customer must not configure its agent to collect national ID (CNP), payment-card or bank-account details, which Vocalyy detects and redacts (DPA §5.5). Special-category data, including health data, may be processed only under a signed Health-Data Addendum (DPA Annex 4).

15.2 Vocalyy retains all IP in the platform; the Customer retains its own content and data.

15.3 Confidentiality obligations bind both parties and survive termination.

15.4 Each party's total aggregate liability is capped at the fees paid for the affected Service in the 3 months before the event giving rise to the claim, subject to uncappable carve-outs: Cod civil art. 1355 (intentional fault / gross negligence), confidentiality, data-subject GDPR Art. 82 claims, and mandatory consumer-protection law.

15.5 Customer responsibility and indemnity. As between the parties, the Customer is solely responsible for its Customer Configuration and for the lawfulness of the questions its agent asks, the statements it makes, the data it collects and the lawful basis and caller notice for collecting it, and for anything arising from how it trains or configures the agent. The Customer indemnifies and holds Vocalyy harmless against any claim, fine or loss, including from a data subject or ANSPDCP, arising from its Customer Configuration or instructions. Vocalyy remains responsible only for its own obligations as processor under the DPA; where Vocalyy supplies default recording and AI-disclosure wording it keeps that compliant, and once the Customer edits it the Customer owns it. Nothing in this clause limits a data subject's rights or a supervisory authority's powers.

16. Governing law and jurisdiction

16.1 These Terms are governed by Romanian law.

16.2 Any dispute is subject to the exclusive jurisdiction of the competent Romanian court for the seat of D.O.D.O. OFFICE OUTLET S.R.L. (județul Ilfov), without prejudice to a consumer's Brussels Ia art. 17-18 right to sue in their own domicile.

17. Contact and notices

17.1 All notices to Vocalyy, including legal, privacy, support and data-protection matters, are sent to agent@vocalyy.ro.